FAQ (Frequently Asked Questions)
Tafer Resorts is making this vacation package available to you. Besides meeting the qualifications and attending the Vacation Ownership presentation, there are no other obligations. Come enjoy your stay with us and learn about the benefits of Vacation Ownership!
Once you've booked your vacation with us, we will send a confirmation email to you with all the necessary reservation information. Please print out your confirmation email and have it present with you at time of check-in.
The Vacation Ownership presentation will take place on the day after arrival.
US Citizens/Residents with a minimum $50,000 USD Annual Household income. Canadian Citizens/ Residents with a minimum $75,000 CDN Annual Household income.
Qualified participants must be citizens of United States and Canada. Citizens from the Province of Quebec in Canada are not eligible. Citizens from all other provinces in Canada can be eligible (No single men).
At least one of the qualified married participants must be in the age range of 30 to 70 years old (Either spouse may meet the age requirement) and be legally able to execute a contract. American or Canadian citizen Single women must be between 30 to 70 years old. American citizen Single Man must be between 35 – 59 years old. Canadian Single Man do not qualify.
Both qualified participants must be fluent in English or Spanish.
Two forms of identification are required for check-in and the presentation: Valid driver's license, State issued ID card or Passport and at least one Major Credit Card. A check/debit card with Visa or MasterCard logo or Discover card is NOT accepted for qualification purposes but can be used for the purchase of the package and for use at the resort.
Qualified participants must be married and traveling together. Also, both must attend the sales presentation together.
A legally single female that is a citizen of the USA or Canada who meets all qualifications on her own can also qualify for this promotional offer. USA Single men 35 to 59 years old gainfully employed with a minimum annual income of $50,000USD. Canadian single men do not qualify.
Maximum of 8 people per tour between adults and children; specifically in a ratio of 4 adults and 4 children.
Only one package purchase per group is allowed for this promotion. If friends and/or family traveling together exceed the amount of allowed packages sold, the benefits of the promotion will be negated and the full rack rate will be charged to the original purchasing credit cards of the group as a whole. Travelling together is understood as any group of family and /or friends that take advantage of the same promotion during similar dates, same destination, and attending the same resort presentation. Omission of information and/or misleading of pertinent information regarding group travel will be subject to the mentioned penalizations.
When friends or/and family are travelling together the benefit of the promotion will apply for the first two qualified registered couples.
•.GUESTS WITHOUT A VALID CREDIT CARD WILL NOT BE ALLOWED TO CHECK IN TO THE RESORT UPON ARRIVAL
• Qualified customer/s Must bring with them an official Credit Card (No Debit Cards, Check Cards, Company Cards or Discovery Cards).
This vacation package offer can NOT be combined with any other vacation offers. Current Villa Group Vacation Ownership owners, guests that have previously attended a Villa Group Resort presentation in Cancun (with a promotional offer) and employees of travel related industries such as: Timeshare exchanges, Hotel and Resort Employees etc., are NOT eligible for this vacation package offer. Failure to meet any of the above qualifications may result in a charge back of the retail vacation package rate. First night in Mexico must be at the Resort specified in the Resort Confirmation Document.
MPORTANT: FAILURE TO ABIDE BY OR MEET THESE TERMS AND CONDITIONS WILL INCUR A $150 USD PER NIGHT CHARGE TO YOUR CREDIT CARD.
Re-Scheduling & Cancellation Policy
Once the vacation package is booked, and you have an inconvenient, you are able to transfer this certificate to someone else that qualifies for this package. The transfer will be processed with no extra charge as long as we are made aware within seven days prior to the scheduled dates. This must also be done based on the expiring date of the certificate. Let us help you by giving you more options so you can use this with your family.
No Show, Early Checkout or Unused Nights
No refunds will be given for no-shows, early checkouts or unused nights.
In order to reschedule your dates, Elite Resorts Club will need to be made aware seven days prior to your arrival date to avoid a processing fee of $99USD per room. Rescheduling can only be processed once or there will be a processing fee of $49USD per room.
The Smart Travel Vacations
Customer Service M/F 9am - 9pm
Saturday 9am - 7pm CT